How do I place an order?
After deciding the product(s), quantity, and size(s), click the “Add To Cart” Button that can be found at the bottom of each the product description then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.
What size should I get?
Measurements for each product are in the description itself. Please go through them carefully and measure it against yourself to determine which size you should choose. Do note that we follow Asian sizes and may be smaller against US/UK sizes.
Can I change my order?
Yes, we accept any changes to an order. Please note that if you need to make any changes to your order, please contact our Customer Service within 24 hours of placing the order.
What are your Payment Methods?
We accept credit cards -Visa, Master Card, American Express, and Discover-.
What is the currency of the store?
All prices are in US dollars. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.
Discount related concerns
To avail any discounts, enter your discount code at the discount bar during Check Out.
Where are your items shipped from?
Orders are shipped from our warehouses in Southeast Asia -Singapore, Malaysia, and China-. As our products are stored in several warehouses, your order may be in separate packages.
Can I change my shipping address?
If you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order.
Once you placed an order, the information goes straight to the shipping department, which takes 2-5 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send a shipping confirmation email to the customer.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels.
- To all customers, please provide your Zip code during checkout to avoid delays in processing and shipping of your orders.
- Customs, Postal Services, and our store are different entities; hence, we are not liable for any delays caused by customs or local post services.
How long do I wait until my order is sent out?
Our handling time takes 2-5 business days. These means that your order(s) will generally be sent out within this period.
When will I receive my items after I place an order?
The duration depends on the destination country. Delays may occur due to Holidays and any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Our Standard Shipping typically takes 2-4 weeks to the US; other countries can be 3-6 weeks, also depending on how fast customs in your country processes the package.
How do I know if my items have been shipped or not?
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is usually available within the next few days of dispatch.
How do I track my order?
Tracking numbers are included in your shipping confirmation email. These can be checked in our site on track-your-order page.
Alternatively, you may use below links to track down your parcel(s).
http://canadapost.ca (for Canadian customers only)
https://www.usps.com (for US customers only)
For further assistance, please contact our Customer Service.
The tracking site says Delivered, but I haven’t received my order yet.
Please note that we provide a tracking number to each customer. It is the customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.
I ordered 2+ items, but only received one, where's my other item(s)?
We have a large assortment of products not stocked in the same warehouse when you order multiple items at a time; they may be shipped separately, so they get to you faster. You may receive one product before the next. So, don't panic if you don't receive all of your items at once…they are on the way :)
Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in the wrong. Throughout the process, we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong, please contact us, and we will fix it for you.